YOUR FINANCIAL
SECURITY
Scottravel Ltd is a registered
company; registration number, 224961, whose registered
office is at 533 Main Street, Mossend, Bellshill ML4
1DG. The company has established a bond with the
Civil Aviation Authority for which it has been granted a
licence under Atol 5787. This means that in the unlikely
event of our insolvency before or during your holiday
any money you have paid to us either directly or through
a travel agent who is acting on our behalf will be
immediately protected by our Atol and if you are
overseas that full arrangements will be made to
repatriate you at the end of your
holiday.
MAKING A BOOKING AND PAYING FOR
YOUR HOLIDAY
When we accept your booking we
will send you a confirmation invoice within 7 days of
your booking being made. You need to check the details
on the invoice when you get it and inform us immediately
if there are any discrepencies. Failure to do so
may result in charges being applied to your holiday for
amendments not reported immediately. Or if you are
booking late at the time when you book, you must make
sure all the details are correct. If your booking is
accepted 10 weeks before your departure a deposit in
part payment of the balance of your holiday is payable
at the time booing together with any insurance premium
payable. You must pay the rest of the balance of the
holiday at least 10 weeks before your departure
date. If you book within ten weeks of leaving you
must pay the total price of the holiday when you book,
if we do not receive your payment for the price of your
holiday by the date it is due, we may cancel your
booking of the holiday. If we do this we can keep all
deposits you have paid and you will have to pay a
cancellation charge.
IF YOU WISH TO MAKE
CHANGES.
If you want to change any of the
details of your booking after we have confirmed it, we
will do our best to help you, although we cannot
guarantee that we will be able to do this. We charge £20
for each person on the booking for each item you want to
change to cover our administration costs. However if you
wish to make any changes within 10 weeks of departure,
we may ask you to pay cancellation charges shown on the
scale below. Name changes can be made at a cost of
£30 per name change.
IF YOU CANCEL
If you want to cancel your
holiday, you must send us a cancellation instruction in
writing. We will cancel your booking from the date we
receive and acknowledge your written instruction to do
so. You should send any notice of cancellation by
recorded delivery post. We will work out cancellation
charges as set out below.
Period before you
Amount of cancellation
Leave within which
we charge shown in a
Receive written
notice percentage of the
total
Over 56
days
Deposit only
29 to 56
days
70%
22 to 29
days
90%
1 to 21
days
100%
IF WE MAKE CHANGES OR CANCEL
YOUR HOLIDAY
From time to time it may be
necessary to make changes to, or cancel our holiday
after we have accepted your booking and we reserve the
right to do so. Most changes are minor and in all cases
we will tell you, as soon as possible before the date on
which you are due to depart. Occasionally we may need to
make a major change. If we do make any major changes,
you must let us know as soon as possible if you wish to
accept the changes or cancel the holiday with a full
refund.
Where we have accepted you
booking and we find that we have to cancel it before it
is due to start for any reason other than fault or,
where you cancel the holiday with a full
refund.
a) Accept a changed agreements,
or
b) Purchase another holiday from
us, or
c) Cancel your
holiday.
IMPORTANT NOTE;
We
cannot accept any liability or responsibility and offer
compensation in circumstances where the performance of
the agreement is prevented by reasons. Such as war,
threat of war, riot, civil strike, terrorist activity,
natural or nuclear disasters, earthquakes, fire flood,
adverse weather conditions and other events beyond our
control.
OUR LIABILITY TO
YOU
We accept responsibility for any
death, bodily injury illnesses caused to you as a result
of the proven negligent acts and/or omissions of our
employees, agents, suppliers, and sub contractors and
their servants and/or agents while acting within the
scope of, or in the course of, their employment. We also
accept responsibilities for any damage caused to you as
a result of any failure to perform, or improper
performance of the service we have agreed to provide to
you, accept where such failure is attributable to you or
a member of your party: b) such failure is attributable
to a third party un connected with the provision of the
services to be provided to you and its unforeseeable or
unavoidable: c) such failure is due to force major (see
important notes)
YOUR
RESPONSIBILITES
You must insure that you and the
rest of the party have valid passports and any
appropriate visas. You should check which vaccinations
are required for your chosen destinations with your
doctor. If you are hiring a car make sure you driving
licence is valid and comply with all local requirement.
You must be responsible for the behaviour of yourself
and your party. WE can refuse to accept you as a
customer or refuse to continue dealing with you if your
behaviour is, in our opinion, or hotelier or other
authority, disruptive, dangerous or annoying to other
people or property. We will not pay any refund or any
cost incurred by you if your behaviour is unacceptable.
You must tell us if you have an existing medical problem
or disability, which may require assistance before you
book your holiday. Airline requirements state that women
28 weeks or more into pregnancy at the time of return
travel must have a doctor’s certification that they are
fit to travel. Normally permission to travel refused
after 32 weeks.
ACCOMODATION AND
RATING
The relevant authorities in each
country set official ratings. Different countries have
different criteria for rating hotel and holiday
accommodation and therefore a 3 star hotel in one
country will not necessary offer the same facilities as
a 3 star hotel elsewhere. To help you in your choice of
accommodation we have devised a rating system based upon
the opinion of our managers in the UK and our
representatives overseas. There may be guests from other
countries staying at your accommodation and therefore
facilities and entertainment may vary according to the
variety and ages of such guests. Some hotels have twin
or double-bedded rooms where third or fourth bed can be
added. In most cases the 3rd or
4th bed may be a camp bed or a divan and the
room may well run out of space.
CONDITIONS IN HOLIDAY
RESORT
The safety standards and
regulations in other countries are not necessarily the
same or equivalent to the UK standards. The monitoring,
enforcement and compliance with the local regulations is
carried out by the appropriate authorities in each
country. We urge you to take all responsible precautions
to protect yourself and the member of your party whilst
on holiday.
IF YOU HAVE A
COMPLAINT
We aim to provide you with and
enjoyable holiday, but if a problem should arise you
must report it immediately to our local representatives
or the supplier of that service so that we are given an
opportunity to resolve the problem on the spot. If you
remain dissatisfied you must then notify us in writing
by recorded delivery quoting your date of departure and
booking reference within 14 days of your return from
your holiday. We will not accept liability for any
complaints not reported to our agent/representatives or
suppliers in the resort or for any companies received in
our office after 14 days period. We always aim to
resolve any complaints amicably. We aim to reply
to your letters within 28 days of
receipt.
SPECIAL
REQUESTS
We will do our best to pass on
any special requests to the appropriate
person/suppliers. However we cannot guarantee that
special requests will be met.
YOUR HOLIDAY
INSURANCE
It is condition of booking a
holiday with us that you take our insurance, or other
policy offering the same or greater protection. The cost
of medical and other treatment can be high, and if you
do not have insurance, we will not be able to help you
pay those costs.
DATA PROTECTION STATEMENT
|
